Rate the company, not each other
You rate your host or guest after every stay. Airbnb gives you no equivalent place to rate the company. Here you can see how Airbnb handles refunds, payouts, safety reports, account restrictions, appeals, and support, then judge the pattern for yourself.
Reported in public
AirCover claims
A host says Airbnb paid $150 for odor removal but denied $372 in lost booking income because the next reservation was altered and refunded rather than canceled with the required system tag.
Review moderation
A guest says they documented safety and listing concerns, but Airbnb repeatedly requested more information and removed a professional negative review without explaining what was false or prohibited.
Cancellations
A guest says a host canceled two days before arrival, Airbnb moved them to a less suitable and less central property, and part of the price difference took more than a week to arrive.
Account enforcement
A guest says Airbnb locked the account while they were trying to book, provided no clear reason, said an assigned agent would call within minutes, and ended the support call without resolving access.
Review moderation
A guest says they wrote a professional negative review, included photographs, and contacted Airbnb several times after removal without receiving a specific explanation.
Account enforcement
A user says Airbnb removed the account for being associated with someone not allowed on the platform, without identifying that person, and questions whether the available appeal process can reverse the decision.
Airbnb in the news
Selected reporting, dated below, with links to the original articles.
A host says Airbnb offered minimal help after a guest stayed past checkout, leaving the owner to pursue a costly legal process. Airbnb said it contacted the host and removed the guest.
Read the original article
A Southern California host says a rental dispute exposed gaps between Airbnb rules, police response, and the practical help available when unauthorized occupants take over a property.
Read the original article
Residents describe year-round homes being displaced by Airbnb rentals while local employers struggle to recruit people who cannot find permanent housing.
Read the original articleStart with your question
Media
Browse categorized Issues, inspect original accounts, and contact the press desk.
Open this pathLegal
Keep reported facts, editorial assessment, and uncertainty as distinct layers.
Open this pathPolicy
Use the Issue taxonomy to find consumer-protection and service-quality signals.
Open this pathHosts and guests
Find company-level Issues about support, refunds, payouts, safety, and enforcement.
Open this pathKnow what you're reading
Issues are our summaries and assessments of public accounts found elsewhere. Reviews will come directly from people who submit them to Rate Airbnb. They stay separate so you always know where each account came from.
You can see what a public account says Airbnb did, what the person asked for, and the reported outcome. We do not display copied source text.
Each Issue identifies the company function involved, such as support, refunds, payouts, appeals, account enforcement, safety response, or AirCover.
We compare the reported handling with the available evidence and similar Issues, then publish a clearly labeled editorial assessment.
You can see missing context, facts the evidence cannot establish, and any dispute or correction that affects how the account should be read.
Yes. Every Issue identifies the publication platform and opens the original public account in a new tab.
ABC7 Los Angeles
REWire Media
Le Monde